Privacy Policy for CleanNarrative

1. Information We Collect

To provide you with the services offered by CleanNarrative, we collect both personal and non-personal information:

Personal Information:

• Email Address: When you register or create an account with CleanNarrative, we collect your email address. This is used to create your account, communicate with you about the services, and send you marketing materials or updates, unless you opt out.
• Account Information: You may provide additional information such as your name, job title, organization, and contact details when registering. This helps us personalize the service for your specific needs.

Incident Report Data:

• Input Data: Users input incident-related data into CleanNarrative for processing into professional reports. This includes descriptions, event details, and other relevant information. This data is used solely for report generation and enhancing the final output.
• Generated Output: The data processed by CleanNarrative produces a final output, such as an incident report. We do not retain this data after completion unless explicitly agreed upon or necessary for service improvement.

Non-Personal Information:

• Usage Data: CleanNarrative collects non-personally identifiable information, such as IP addresses, browser types, device information, usage patterns, and other technical details to monitor, analyze, and improve the functionality and performance of the web application.

Cookies and Tracking Technologies:

• CleanNarrative uses cookies and similar tracking technologies to improve user experience and gather usage statistics. Cookies are small text files stored on your device. For more details, please refer to our Cookies Section below.

2. How We Use Your Information

We collect and use your information for various purposes, including:

To Provide Services:

• To generate and refine incident reports based on the input data you provide, including grammar and vocabulary improvements that meet professional and legal standards.

To Communicate with You:

• To send marketing communications, updates, and promotional content about new features, service enhancements, and product upgrades. You may receive these messages unless you choose to opt-out.

To Improve Our Services:

• To analyze how users interact with CleanNarrative, enabling us to make improvements to the platform, enhance user experience, and develop new features.

For Legal Compliance:

• To comply with applicable laws, regulations, and legal processes, including responding to lawful requests from authorities or regulatory bodies when required.

3. Consent

By providing your personal information to us, you consent to our collection, use, and disclosure of your information as outlined in this Privacy Policy. If we plan to use your personal information for a purpose other than what is described in this policy, we will obtain your consent before doing so, except where otherwise permitted or required by law.

4. Data Retention

We retain personal and incident report data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including to provide our services, comply with legal obligations, resolve disputes, and enforce agreements. Specifically:

• Account Information & Email Address: We will retain your email address and account details for as long as you have an active account. If you request to delete your account or unsubscribe from marketing emails, we will retain only the information required for legal or operational purposes.
• Incident Report Data: Once your report is generated, we do not retain the incident report data unless we are required to do so for compliance or service improvement purposes. You may request to delete your data by contacting us.

5. Sharing Your Information

We do not sell or rent your personal information. However, we may share your information under the following circumstances:

With Service Providers:

• We may share your information with trusted third-party service providers who assist us in delivering CleanNarrative services, such as web hosting, email marketing, and data analysis. These third parties are contractually obligated to safeguard your information and are not permitted to use it for any other purpose.

Legal Compliance:

• We may disclose your information to comply with legal obligations, including responding to lawful requests from government authorities, law enforcement, or regulatory bodies.

Business Transactions:

• In the event of a merger, acquisition, or sale of assets, your personal data may be transferred as part of the transaction. We will notify you of such a transfer if required by law.

6. Data Security

We take reasonable steps to protect your personal information from unauthorized access, use, or disclosure. This includes using encryption, secure servers, and other safeguards to protect your data. However, please note that no system is completely secure, and while we strive to protect your data, we cannot guarantee its absolute security.

7. Your Rights

Under Canadian privacy laws, you have several rights related to your personal data:

• Right to Access: You can request access to the personal information we hold about you by contacting us.
• Right to Correction: If your personal information is inaccurate or incomplete, you have the right to request corrections.
• Right to Deletion: You may request that we delete your personal information, subject to any legal or contractual obligations. Please note that some data may need to be retained for legal or operational purposes.
• Opt-Out of Marketing Communications: You can opt out of receiving marketing or promotional emails at any time by following the unsubscribe instructions in those emails or by contacting us directly.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your experience and gather analytics. Cookies are small files that are stored on your device and help us analyze website traffic and optimize functionality.

• Types of Cookies:
• Essential Cookies: Necessary for website functionality, such as user authentication and account access.
• Performance and Analytics Cookies: Used to monitor and analyze usage patterns, helping us improve our services.
• Marketing Cookies: Used for advertising and tracking marketing campaign effectiveness.

You can control cookie preferences through your browser settings. However, blocking cookies may affect the functionality of CleanNarrative.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated Privacy Policy on this page with an updated "Effective Date." Your continued use of CleanNarrative after any such changes constitutes your acceptance of the updated Privacy Policy.

10. Contact Us

If you have any questions about this Privacy Policy, your personal data, or wish to exercise your rights, please contact us at: